Head of a Real Estate Company’s Client Relations Division
Summary of Work:
The Head of Client Relations is in charge of supervising and directing the business’s client relationships, with a particular emphasis on accelerating sales growth.
Creating and executing plans to improve customer happiness, cultivate enduring client relationships, and hit sales goals are all part of this job.
The ideal applicant will have a track record of accomplishment in sales and company development, strong leadership qualities, and a thorough understanding of customer relationship management.
Primary Accountabilities:
Create and implement a comprehensive customer relations plan that is in line with the objectives of the business, with an emphasis on increasing sales.
Oversee and direct the client relations staff while offering direction, coaching, and assistance.
In a prompt and efficient manner, handle and settle client disputes and difficulties.
Create and put into action plans to stop problems from happening again.
Create and preserve enduring, solid connections with important clients.
Serve as your clients’ main point of contact and respond quickly to their wants and concerns.
Find and seize new sales opportunities with both current and prospective customers.
Develop and implement client acquisition and retention strategies in tandem with the sales team.
Track and evaluate customer feedback to pinpoint areas in need of development.
Find ways to strengthen your ties with current clients and draw in new ones.
Keep track of and report on sales and customer relations key performance indicators (KPIs).\
Give top management regular briefings on the state of client relationships, sales results, and advancements.
Encourage a cooperative and upbeat team atmosphere.
Keep up with market conditions, competition activity, and industry developments.
Qualifications:
a bachelor’s degree in marketing, business administration, or a similar discipline. A master’s degree is recommended.
7 years minimum of experience in sales, account management, customer relations, or a related field, with at least 4 of those years spent in a leadership capacity.
a track record of exceeding sales goals and building trusting relationships with clients.
outstanding interpersonal, negotiating, and communication abilities.
strong ability to analyze and solve problems.
Capacity to inspire and guide a group.
Office Suite from Microsoft.
Proficiency:
Strategic planning and thought
Team management and leadership
Relationship management with clients
Business development and sales
outstanding interpersonal and communication abilities
Resolving conflicts
aptitude for analysis and problem-solving
Method of Application
Interested and qualified candidates should forward their CV to: Kindly apply via: https://forms.gle/KNybbiu6PfViZo5e7 using the position as subject of email.Interested and qualified? Go to forms.gle to apply
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